It is normal for any business to have issues of complaints brought by customers. If you are put in this kind of situation where you have to deal with an angry customer of your fast courier Auckland, here are some tips that have been proven to bring back a customer’s trust and approval.
1. Listen to the customer’s complaint.
The initial step you have to do when a reported complaint was escalated is to listen carefully on what the customer wants to relay. Show respect by allowing the customer to finish his or her narration of the events. Avoid being defensive because this action will only make the issue worst. If you need some more clarification, be careful on how you ask your questions to the concerned customer.
2. Imagine yourself as the customer.
Sometimes, for you to have a better understanding on why the customer was so upset is try to put yourself in his or her situation. This will allow you to visualize what would be your reaction if you have also experienced a rude delivery guy. Make the customer feel you also share the same sentiments, especially if you are the manager and owner of a fast courier Auckland.
3. Do the appropriate action.
If you found the delivery guy guilty of that accusation, do the necessary action to lessen the bad reputation, either by sending an apology letter to the affected customer or you can also give him or her a coupon voucher for his or next courier job order. This will not only make the customer feel good, but encourage him or her to continue doing business with your fast courier Auckland.
4. Verify with the upset customer what would be his or her ideal solution.
During some instances, it is also advisable to give the customer a chance to suggest a solution on his or her complaint, so that you can be assured that the final action complies with the customer’s desired resolution.
5. Resolve the problem quickly.
Don’t let days passed without attending to an impending customer’s complaint. If you have received the incidence report today, it would be appropriate to attend to this matter the soonest possible time, regardless how busy you are managing your business. If you need to conduct further investigation, notify the customer through email or phone call that immediate actions are being processed.
A complaint or negative feedback from a customer should be taken seriously because if this issue is left on its own, this could lead to bigger problems that may be too late to mend like receiving a bad reputation for your business. Do your best to make a move on the initial phase of a customer’s complaint and never let it go unresolved.
More inspiration @ Sherpa Auckland Courier New Zealand
Have you ever experienced missing an important meeting with a friend because you have many errands to make like going to the postal office to send a parcel for your relative or picking up your ordered fresh flowers from the local florist? If your daily chores are preventing you from spending a nice cup of tea with your hubby, friend or relative now is the perfect time to find a fast courier company. Below is a customer checklist about the things you need to do in order to get the best services of a fast courier Auckland if you happen to live within this area.
1. Perform relevant research
In today’s high tech generation, people no longer need to browse on the thick pages of business directories just to find what they are looking for. In fact, with the use of a mobile device, an individual can already search on Google potential services who will match their particular needs. For example, if a busy homemaker is trying to locate the nearest fast courier, all she has to do is type the phrase “fast courier Auckland” and in just a few seconds, a list of potential providers is readily available.
2. Tour the community
Another way a customer can easily locate a reliable fast courier company is by touring the community where he or she lives, specifically the streets where various businesses operate. You can also ask your next door neighbor for some advice on this matter to save you time and energy.
3. Schedule an appointment
In the event you have a potential fast courier Auckland provider, why not see for yourself what they can offer you in terms of courier services. Schedule an appointment and make sure you prepare a list of questions or concerns that need clarification from their courier manager or customer staff representative. Take this chance to get a feel of their customer service, whether they project a friendly atmosphere or not. Remember, your courier needs don’t end in one transaction you will need more in the future, so better find a fast courier provider whom you feel comfortable to work with.
4. Give it a fair try
So, your first impression about a potential courier service company is positive. What should be on your next agenda? Give their courier services a fair try to verify if you have made the right choice. After your initial courier transaction, assess their performance, professionalism and expertise in doing the courier job. If your specific instructions are carried out smoothly, then, you have found a long-term partner for your courier concerns.
For more information please see Sherpa express courier delivery in Auckland